The Dynamics of Staff Motivation and its Impact on Employee Performance: A Case Study of Accra City Hotel, Ghana

Abstract

This study examined the dynamics of staff motivation and its impact on employee performance at Accra City Hotel, Ghana, with a sample of 136 respondents. The research aimed to identify and prioritize motivational factors, investigate variations in perceptions based on years of experience, and assess the impact of motivational elements on performance. Utilizing a quantitative research design, data were collected through structured questionnaires featuring Likert scales. Descriptive statistical analysis revealed that the employees comprised 40.4% women and 59.6% men, with the majority holding WASSCE/SSCE qualifications. Most employees had up to 10 years of tenure (79.4%) and experience in the hospitality industry (73.5%). Training was identified as the top motivator for 50% of respondents, followed by staff recognition (48.5%) and job satisfaction (47.8%). Leadership and job satisfaction were also highly valued. Inferential statistical tests, including One-Way ANOVA and correlation analysis, showed no significant differences in perceptions of motivational strategies or performance based on years of experience. However, positive correlations were found between motivational factors and employee performance, with intrinsic elements such as job satisfaction and work environment having a substantial impact. Multiple regression analysis indicated that 10.2% of the variance in employee performance was explained by the model, highlighting the importance of motivational factors over organizational strategies. The study suggests that Accra City Hotel should enhance its training programs to align with business objectives and employee career development goals. Practical, hands-on training, staff recognition, leadership development, regular job satisfaction surveys, fair compensation structures, performance-based bonuses, and clear career pathways are recommended. These measures aim to improve job satisfaction, performance, and retention, while ensuring open communication and fostering a positive work environment.