The Effect of System Quality, Information Quality and Service Quality on Benefits Through User Satisfaction (Case study: iSantri Application)

Abstract

This study aims to collect the information needed to build a conceptual model that will be used to measure the success of the iSantri application that has been implemented at Ma'had Aly Salafiyah Syafi'iyah. The methodology used in this research is a literature study conducted by comparing several literacy sources from scientific journals, books and expert opinions used as reinforcement in supporting the findings in the research. Understanding the comparison between variables and the relationship between variables is a more in-depth study to find the variables that will be used in this study. The conclusion of this study is a conceptual model that implements user satisfaction as a variable mediating the relationship between system quality, information quality and service quality to the benefits of using the iSantri application. Furthermore, in future related research, you can refer to this conceptual model in its implementation.