The Influence of System Use and User Satisfaction as a Mediator of System Quality, Information Quality and E-Learning Service Quality on Benefits

Abstract

This study aims to collect the information needed to form a conceptual model that will be used to measure the success of e-learning that has been applied to universities. The methodology used in this study is a literature study conducted by comparing several literacies sourced from scientific journals, books and expert opinions used as a reinforcement in supporting findings in research. Understanding the comparison between variables and the relationship between variables is a more in-depth study to find the variables that will later be used in this study. The conclusion of this study is a conceptual model that implements the use of systems and user satisfaction as mediating variables of the relationship between system quality, information quality and service quality to benefits in the use of e-learning. Furthermore, further research related to it may refer to this conceptual model in its implementation.