Dr. Google, Its Impact on Doctor-Patient Relationship in Khammam, Telangana, India – A Cross-Sectional Questionnaire Based Study

Abstract

Introduction: In recent times referring Dr. Google for oral health information has increased among the people. Most people refer Dr. Google in an effort to self-diagnose and understand the treatment alternatives prior to dental consultation which is interfering with doctor patient relationship and decision making. Hence this study is conducted with an aim to assess the opinion of dental practitioners on usage of Dr. Google for oral health information by patients. Material and Methods: A cross-sectional questionnaire based study was conducted in Khammam city, Telangana, India to explore opinion of private dental practitioners on the impact of usage of Dr. Google by patients in decision making, dental treatment and ways to combat Dr. Google. Chi-square test was used to test the significant difference based on the qualification and years of experience. Results: A total of 77 dentists were participated in the study and majority of them were MDS (71.4%). When comparison done based on qualification majority of the dentists (MDS-62.5%) encountered 21-30 patients per month who browse Dr. Google before consultation and it effected doctor patient relationship leading to anger and frustration. When comparison done based on years of clinical experience majority of dentists (with clinical experience >11yrs-78.57%) responded that the ways to combat Dr. Google were investing on "digital patient education" and informing customized oral health services provided in clinics. Conclusion: Though Dr. Google imparts various oral health information to the patients, the precise diagnosis and needful treatment advised by the dental professional is more valuable. This study concludes that good verbal communication by dentist, investing in digital patient education at clinics, improving clinic website, customization of oral health information to the targeted groups could be the ways to combat Dr. Google.