A Cross-Sectional Study of Emotional Intelligence Among Information Technology (IT) Employees

Abstract

Information Technology (IT) sector in India has had the highest growth in the last decade creating 4.5 lakh new jobs. It is also predicted the sector is expected to grow almost twice this year contributing more than 9% to the national GDP. As a result, the workforce of the IT sector undergoing a lot of pressure, and dissatisfaction. Even the attrition rate of the IT sector is high compared to other sectors. The present paper aims at understanding the level of Emotional Intelligence (EI) of IT employees working at various software organizations in Chennai. The study is descriptive research and used a structured questionnaire to collect the data. The sample of the study was 200 employees working in the IT sector. Statistical tools used in this study are Means of Two-way tables, Percentages, Averages, Ranges, Standard Deviation, chi-square test, and Multiple Regression. the findings reveal that there is a close relationship between Age and the Emotional intelligence level of IT employees.