DHAL, Sourav. Case Study on Customer Support Key Metrics for Logistics Service Industry. International Journal of Research in Engineering, Science and Management, [S. l.], v. 3, n. 8, p. 201–204, 2020. Disponível em: https://journal.ijresm.com/index.php/ijresm/article/view/161.. Acesso em: 3 jul. 2024.