Enhancing Information Security Management Systems for Improved Service Delivery in Kenyan Local Authorities


  • Vincent Motochi ICT Officer, Department of ICT, Kakamega County Service Board, Kakamega, Kenya
  • Waliaro Apollo Madi Lecturer, Department of Computer Science, Masinde Muliro University of Science and Technology, Kakamega, Kenya


security model, information systems security, service delivery, local authorities


Applying information systems security is strategically important to maintaining overall business continuity and indirectly enforcing quality services in many sectors. However, the process of effectively implementing information security management systems in local authorities is challenging to security practitioners. Management models such as CIA, ACIA and ISMS which were indented to address the security issues have proved ineffective with the emerging new information systems. Anew approach is needed to address this emerging security challenges. The objective of this study involved developing a model unique to local authorities operating in Kenya. The researcher employed a survey using a mixture of qualitative and quantitative methods since this was a problem centered study in order to provide a comprehensive analysis of the study problem. The data was collected using interview schedules and questionnaires. Data was analyzed using descriptive statistics frequencies, mode, and standard deviation. The study developed a model for managing information systems security issues.


Download data is not yet available.




How to Cite

V. Motochi and W. A. Madi, “Enhancing Information Security Management Systems for Improved Service Delivery in Kenyan Local Authorities”, IJRESM, vol. 6, no. 11, pp. 50–55, Nov. 2023.