Application of Fuzzy Logic to Find Out the Level of Student Satisfaction Towards Lecturers Performance

Abstract

There are several benchmarks that determine the quality of a nation, one of which is the quality of education. In higher education, a lecturer plays a very large role in shaping the quality of education for students. There are students who are so smart but are not serious in attending classes. One of the reasons is because of the way the lecturer conveys material that is less attractive to students. Therefore, a measurement method is needed to determine the level of student satisfaction towards the performance of their lecturers. In this study, we distributed questionnaires to students at the end of each semester. Each student will fill out the questionnaire for each course that he/she attends. As a measurement tool, we use Mamdani fuzzy logic method. As input, we provide data of 3,000 questionnaires every semester for 4 semesters. The results show that students are very satisfied with the performance of lecturers at Universitas Pelita Harapan Surabaya Campus. This can be used as an evaluation material so that the lecturer's performance can be improved more in the next semester.